Patient Info

Below is information about Maddington Doctors Practice that will be useful for you to know before booking your appointment:

Appointments

An appointment for a standard consultation will be made with your preferred doctor or the next available doctor, depending on your preference.

Extended consultations are available on request. If you anticipate that your consultation will be long, please advise the receptionist when making the appointment.

Our appointments are 100% Bulk Billed, means no out-of-pocket expense to you for any consultations!

The consultations are classified as follows:

Minor Service (Level A)

A brief service for an obvious problem characterised by the straightforward nature of the task that requires a short patient history and, if required, limited examination and management.

Specific Service (Level B)

A service which requires of the General Practitioner a selective history and examination of the patient, to assess and manage the problem.

Extended Service (Level C)

A service distinguished by more complex tasks required of the general practitioner when confronted with several alternative diagnosis which require a detailed history, multiple system examination, possible investigations and management.

Comprehensive Service (Level D)

A service that requires of the general practitioner a complex intellectual process, involving exhaustive history, multiple system examination and the possible arrangement and evaluation of complex investigations in consideration of multiple alternative diagnosis.

Cancellation

We do not charge any cancellation fee. However, we would appreciate as much notice as possible to enable us to reschedule the day for other patients.

Complaints

Our Practice encourages both positive and constructive feedback from our patients.

You may speak directly to our Practice Manager at our Medical Centre on 6117 5300
You may submit your complaints Online via this website – click on ‘Contact Us’ tab and follow the prompts.
Written feedback can be hand delivered or posted to the Practice Manager, Maddington Doctors Practice, 9 Blackburn St, Maddington 6117 5300
We will respond to any grievances or suggestions promptly. Should you not be satisfied with the Practices handling of your complaint, you may choose to forward your complaint to the Office of Health Review.

Medical Certificates

Medical certificates are available for yourself or for someone under your care, which can be requested at the time of consultation with your doctor. However, medical certificates cannot be back dated.

OPENING HOURS

OPEN 7 DAYS

  • Open Monday-Friday 8:30am to 9pm
  • Saturdays 8:30am to 3pm
  • Sunday – 8:30am to 1pm
Parking

Ample of free on-site parking is available.

Privacy & Confidentiality

We comply with the Australian Government Legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy is available at reception. Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.

Reminders & Practice Information

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise the staff if you do not wish to participate in this program.